First Time

WHAT IS SPIN AT RISE CYCLE LIKE? WHAT’S THE RIGHT CLASS FOR ME?

No matter your experience with spin or your fitness level, you will find each of our music-based spin program exhilarating, challenging, yet attainable. In addition to strength and cardio sessions on the bike, we incorporate upper-body movement using your body and free weights. Our instructors are there to help you find something new and grow in each class. However, know that you can take it at your own pace whenever you need a break. Let us know it's your first time and we will make you feel at home, and answer any questions you have.

We designed each class to cater to all experience levels and offer modifications that suit your needs. We do not have an ‘easy’ or ‘difficult’ class level. Each class is challenging, yet achievable. But, just like doing anything else new for the first time, it takes a couple of classes to get the hang of it. Good thing is you are on a stationary bike and can always sit and listen to music.

WHAT CAN I EXPECT FROM MY FIRST CLASS?

We provide everything (towels, spin shoes, water refill), you just come prepared to sweat! For your first class please ensure you have an account and a reservation prior to arriving. We recommend every guest to arrive 15-minutes early for their first class. This way, we can check you in, show you around and help you get set up on the bike. Everything at RISE CYCLE is complimentary (lockers, spin shoes, towels, etc.). Make sure you wear proper workout gear and have a water bottle. We use dedicated spin shoes that clip into your pedal. For your safety, late entries are strictly not permitted, no exceptions. It takes about 5-minutes for us to set up your bike, and to get a feel for the spin shoes, so if you arrive 1-2 minutes before your first class, we may reschedule you for another ride in which we can ensure you are properly and safely set up on the bike. For a glimpse of what to expect, click here.

CLASS BOOKING & CANCELLATION

Class bookings open 1 week prior to class times, so you are always able to book up to 7-days ahead of time. Please note the expiry date of the particular credit that you are using.

Effective January 1st 2024, our cancellation policy is: 8PM (or earlier) for classes occurring in the next morning (before 12:01 PM), and 8AM (or earlier) for classes occurring the same day after 12:01pm. Cancellations outside of the stated period is subject to ‘late-cancellation' penalty. For more details, please refer to the ‘Policies’ section below.

All booking and cancellations must be done through the customers’ account. We are not able to accept email or phone reservation/cancellation requests.

ARRIVE EARLY

Be sure to always check-in at the front desk 5 or more minutes before class. Your bike may be given to a waitlisted guest if you have not checked in within 5 minutes of class time.

BEFORE CLASS

• Hydrate & Eat: It is a good idea to hydrate and have a light snack before class.

• Dress Smart: We recommend a breathable top, shorts, and a water bottle to every class. Change rooms are available.

• Arrive Early: Be sure to arrive at least 10 minutes before if it’s your first class with us.

• Check-In: Be sure to check-in at the front desk when you arrive.

• Lockers: We have complimentary lockers available with padlocks. We recommend that you bring as little as you can and leave your valuables at home.

• Bike Set-Up: Our instructors are always in the room early to help. If you would like help with bike set-up simply let us know before class, or give your instructor a wave.

• Late Entries: We start and end on time. For the experience and safety of our guests, we do not allow late entries. Our main entrance may be locked once the scheduled class commences.

DURING CLASS

• Have Fun: Each class is an exhilarating 50-minute journey of up-beat music with the lights turned down low. Just tune out and have fun!

• RISE Together: Our classes are purposefully curated to each playlist. We ride together to the beat of the music. Don’t worry, our instructors will guide you through it all.

• Cellphones: RISE was designed to provide an experience. We ask that you refrain from bringing your cellphone into the spin room. Do it for your mental health. If you work on-call, please let the instructor know and we would be happy to support you.

• Early Departures: In order to provide the best experience for our clients, we ask riders to remain in the class until the class is finished and room doors open. If you are unable to participate in a full class, we kindly ask that you book a class in which you are able to do so.

AFTER CLASS

• Showers: We provide complimentary showers and towel service. Please note our showers are limited to 1 in each change room.

• Studio Closing: Please note, the studio shuts down 30 minutes after the last class of that morning or evening.

• Questions: Our Instructors are always around if you have any questions after class, just ask us! Stop by the front desk and let us know about your experience. Don’t hesitate to ask us about upcoming events, or have us book your next ride.

WHAT HAPPENS IF A CLASS IS WAITLISTED?

You may join the ‘waitlist’ for classes that are fully booked. Your position on the waitlist is displayed in the account/app. If a bike opens up more than 1.5 hours prior to scheduled class time, you automatically be added to the class and will receive an email notification - the standard 8 & 12-hour cancellation policy will still apply.

If a spot becomes available less than 1.5 hours prior to class, we will call you to confirm your reservation. Please be ready, if the guest cannot be reached we will immediately move on to the next guest on the waitlist - in this case, you will not be charged if you are not able to make the class.

FAQ

WHO CAN SPIN?

Spin is a low-impact aerobics exercise that greatly improves cardiovascular health. In addition, we incorporate upper-body weight segments which will tone and strengthen your arms, shoulders, core, and chest. You will feel exhilarated and successful while being challenged, no matter your fitness level or experience with spin. You have the ability to adjust the resistance level to suit your abilities or modify movements that work for your body.

I HAVE NEVER DONE SPIN / AM I IN GOOD ENOUGH SHAPE?

Everyone is welcome! We do not have different ‘levels’. Our program is designed so that you are able to adapt to your own fitness level. You have the ability to choose the modification or adjust the resistance level that suits you best. You will feel more confident and stronger after each ride.

I AM PREGNANT, CAN I SPIN?

Spinning is a great way for expectant mothers to stay fit because it is low impact, you can get your heart rate up while sitting, and you can always take it at your own pace. Please consult your doctor about which forms of exercise are safe for you, particularly before starting something new.

DO YOU HAVE A GENDER-NEUTRAL CHANGE ROOM?

Although our space did not allow for a gender-neutral change room, RISE is inclusive of all people, and all identities. We invite you to use whichever change room you feel most comfortable in. You have our full support.

WHAT KIND OF SHOES DO YOU WEAR?

We provide complimentary spin shoes with each class. Our shoe sizes range from 4.5 all the way up to size 15. We use Look Keo cleats (3-holes). Our clips are not compatible with standard Peloton cleats. If you’d like to bring your own shoes, we carry Look Keo cleats in store for purchase and would be happy to help install them for you. For your safety, we recommend that you put on the spin shoes only after you have entered the spin room.

MEMBERSHIP FREEZE, CANCELLATION & RETURN POLICY

Memberships eligible to be frozen must be submitted at minimum 7 days prior at risecycle.ca/freeze To check the freeze policy for your membership please refer to the descriptions at www.risecycle.ca/pricing.

Class packages, memberships, and apparel are not refundable or transferable. To cancel a monthly auto-renew membership please visit risecycle.ca/cancel. Cancellations must be made 30 days prior to the next billing cycle.

Policies

LATE-ENTRIES & EARLY EXITS ARE NOT PERMITTED

In order to provide the best possible experience, and for the safety of our guests, late entries are not permitted once class starts. For the same reasons, we also recommend guests to stay until the end of class, following the stretch- once the doors re-open, before departing.

CANCELLATION POLICY & PENALTIES

Effective January 1st 2024, our cancellation policy is: 8PM (or earlier) for classes occurring in the next morning (before 12:01 PM), and 8AM (or earlier) for classes occurring the same day after 12:01pm. Cancellation outside of this period will result in a penalty. Class Pack Members will be charged a class credit for that class. Monthly Members will be charged a $11 late cancel fee and loss of a credit (or $21 penalty fee for Unlimited Members). If you are unable to attend we kindly ask that you remove yourself from class to avoid a $15 no-show fee and loss of a class credit (for Monthly Members), or $25 no show fee for Unlimited Members. 2-Week Intro Passes (and all donation classes made to charitable organizations) are subject to a loss of credit, plus a late-cancel fee of $21, or a no-show fee of $25. All cancellations must be made through the guest’s account. We are not able to accommodate phone or email cancellations. If you have been charged a late cancel fee and would like to discuss it with us, please shoot us an email at hello@risecycle.ca.

WAITLIST POLICY?

You may join the ‘waitlist’ for classes that are fully booked. Your position on the waitlist is displayed in the account/app. If a bike opens up more than 1.5 hours prior to scheduled class time, you automatically be added to the class and will receive an email notification - the standard cancellation policy will still apply.

If a spot becomes available less than 1.5 hours prior to class, we will call you to confirm your reservation. Please be ready, if the guest cannot be reached we will immediately move on to the next guest on the waitlist - in this case, you will not be charged if you are not able to make the class.

CELLPHONE IN LOCKERS

RISE was designed to provide an experience. We ask that you refrain from bringing your cellphone into the spin room. Allow the 50 minutes to be yours, and yours only.

PACKAGE EXPIRATION

Unless specified, purchased Class Packages (excluding Drop-In) expire 1 year after the date of purchase.

RETURNS, REFUNDS, & TRANSFERS

We do not offer refunds on merchandise, class packages, or monthly memberships. All passes and memberships are non-transferable.

MEMBERSHIP FREEZE, CANCELLATION, & CHANGES

Please refer to your membership description for freeze eligibility. If eligible, freeze requests must be submitted through www.risecycle.ca/freeze at minimum 7 days prior to the desired freeze date. Membership changes and cancellation requests must be submitted at minimum 30 days prior by visiting www.risecycle.ca/cancel.

LOST & FOUND

All lost and found items are stored in the studio for two weeks, after which will be donated to various local charities.